FAQ
9 questions on the online store, in 3 groups
Ordering
3 questions
Can I order ahead?
Yes. Order on the website and choose a pickup time. Your order is ready at the counter when you arrive.
Do you deliver?
Within Portland, South Portland, Westbrook, Falmouth and Scarborough, through Uber Eats and DoorDash.
When are you open?
Every day from 7 am to 6 pm. Harbour Kiosk in Bar Harbor is closed for the season.
Loyalty and gift cards
3 questions
How do points work?
You earn one point for every dollar you spend. 500 points buy a free coffee.
Do gift cards expire?
Not for five years from the day they are bought, as the law requires. The balance is on every receipt.
Can I use points and a gift card together?
Yes. Redeem the reward first, then pay what is left with the gift card.
Returns and allergens
3 questions
What is your return policy?
Bring the receipt within 14 days for a refund the way you paid. Without a receipt we offer store credit.
Do you label allergens?
Every bake has an allergen card in the case, and the full list is on the Allergen information page.
Is there a nut-free option?
Our kitchen uses nuts, so we cannot promise any bake is free of them.
Where it shows
On the online store’s Help page, and as answers the chat on the store suggests.
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